Guest support and staff training

We review the website, entrance signs, in-hall directions, playing explanations and staff responses. We identify where guests get confused and staff struggle to explain, then propose improvements.

• Simple assessment: entrance, signage, the playing journey and web information from a visitor’s perspective
• Specialist translation: our glossary, hall rules and manufacturer terminology
• Staff development: international-guest service training, international-staff materials and manuals, and trainer support
• Websites and communication: hall information, maps and directions for visitors and foreign residents

• One-off project: a defined translation, document or training session
• One-hall pilot: assessment and trial implementation, followed by a report on guest response, staff workload and improvements
• Ongoing support: multi-hall rollout or continuing revisions, implementation planning, production management and monthly improvements

You can ask us to help organize the current situation before deciding on a specific project.